Privacy Policy

Effective Date: 29 September 2024

At Elite Technologies Limited, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information you provide directly to us, which may include:

  • Full name
  • Contact information (email address, phone number, physical address)
  • Company name and position
  • Payment and billing details (for transactions)

b. Automatically Collected Information

When you use our website, we may collect information automatically, such as:

  • Your IP address
  • Browser type and version
  • Time zone settings
  • Browsing history, such as pages viewed and time spent on the website
  • Device identifiers and operating system

c. Cookies

We use cookies to improve the user experience on our website. Cookies are small text files placed on your device that help us track usage and remember preferences. You can control or block cookies through your browser settings, though this may affect the functionality of our website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and improve our services
  • To process transactions and deliver the products or services you request
  • To respond to your inquiries, requests, or feedback
  • To send marketing communications, newsletters, and promotional materials, where you have consented
  • To comply with legal obligations and protect the rights, property, or safety of Elite Technologies and others

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email marketing providers, and IT service providers. These providers are bound by confidentiality obligations and cannot use your data for any other purpose.
  • Legal Requirements: We may disclose your personal information to comply with legal obligations or respond to valid requests by public authorities, including law enforcement.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, but we will take steps to ensure that your privacy rights continue to be protected.

4. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Under Zambia’s data protection laws, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to legal and contractual restrictions.
  • Right to Object: You may object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.
  • Right to Withdraw Consent: If you have given consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. Once no longer required, we will securely delete or anonymise your information.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we may notify you via email or through our website. Please review this page periodically for updates.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us.